How do I find a list of properties?

Can I book my flight through this website?

Will there be anything else to pay when I arrive?

If I want to change my mind about anything I have ordered after I have receivedmy confirmation email is that possible?

What happens if I break something in the accommodation?

What happens if I lose my key?

If I arrive late will I still be to get the keys at the airport?

Will my personal information be passed on?

Will I be able to contact the owners direct?

Will I have to collect any pre-ordered groceries?

While I am making my booking can I go back and change my mind?

What happens after I have received my confirmation email?

How far in advance can I book?

How much money will I get back if I have to cancel my booking?

What happens if I am bringing 7 people and the accommodation will only accommodate 4?

How many guests can I add when I am booking?

Will I be able to change my mind about the accommodation that I have booked?

Can I pre book taxi's for the duration of my holiday?

How do I find a list of properties?

Clicking in the search boxes will bring up a calendar.  Select the dates of your holiday and then click the search button. The properties that are available will be displayed in a list ordered by the lowest priced first.

Can I book my flight through this website?

No, however you will find a page on the website that contains links to all the major airlines offering direct flights from the UK to Gran Canaria.

Will there be anything else to pay when I arrive?

No, the price you see on the bottom of your confirmation email is all that you will be charged. Everything will be charged beforehand so there is nothing more to pay.

If I want to change my mind about anything I have ordered after I have received my confirmation email is that possible?

Yes there will be instructions on the website and in your confirmation email that will tell you how.

What happens if I break something in the accommodation?

It will be replaced by something as close as possible and you will be charged.

What happens if I lose my key?

You will have a contact telephone number and the key will be replaced as soon as possible but you will be charged for having a new key cut.

If I arrive late will I still be able to get the keys at the airport?

Yes there will be a member of JustGranCanaria.com waiting for you.

Will my personal information be passed on?

Only if you have booked a hire car, otherwise no, never.

Will I be able to contact the owners direct?

No. no information will be passed about you to the owner or the other way around.

Will I have to collect any pre-ordered groceries?

No, anything that you order on-line through the website will already be in the apartment waiting for you.

While I am making my booking can I go back and change my mind?

Yes of course just return to the previous section's and make any necessary alterations.

What happens after I have received my confirmation email?

If you want to add to your booking there are facilities on the website for you to do that. If you wish to remove something from your booking and require a refund for something that has been paid for you will need to contact us by telephone.

How far in advance can I book?

You can book to come immediately, and as far ahead as 12 months from today.

How much money will I get back if I have to cancel my booking?

There is a scale. 90% greater than 30 days before the scheduled arrival date/50% if the reservation is cancelled less than 30 days before the scheduled date and if you have to cancel less than 7 days before you are due to arrive there is no refund available.

What happens if I am bringing 7 people and the accommodation will only accommodate 4?

First check to see if there is any accommodation that will sleep the number of people that you wish to bring with you on holiday, if not then you may need to consider booking 2 properties. It is advisable to telephone JustGranCanaria.com if you are bringing a large party.

How many guests can I add when I am booking?

The property details will tell what the maximum occupation is for that property at the time of booking. The system will not allow you to make a resevation for more people than the property can accomodate..

Will I be able to change my mind about the accommodation that I have booked?

No, you need to be absolutely certain about the accommodation before you confirm the details and the information contained in the reservation.

Can I pre book taxi's for the duration of my holiday?

No, the pre booking service that JustGranCanaria.com offers is solely for the transfers from the airport to the accommodation and back.