A long time ago now, well at least it seems that it was, a manager sat me down and explained how important it is to do all you can to make certain that a customer leaves happy.

I remember him saying to me "If 1 customer leaves happy you might gain 10, but if another customer leaves dissatisfied you will almost certainly lose 100".

The same manager went on to explain to me that the moral of the story was based on word of mouth. Here is your opportunity to put his theory to the test.

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Before you do leave our site, please drop in and sign our guestbook, and if you have any comments for us then we would be really grateful to hear them. Please use the Comments and Opinions form.

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